Arbors at Pomeroy is Now Hiring for an Admissions/Marketing Director!

Are you looking for a stable company to call home?Arbors at Pomeroy not only offers you leading marketing wages, but a rewarding experience to work with other warm-hearted team members who will support and guide you along your clinical career path. At the end of each day, our professional success and personal fulfilment is the reward for making a difference in the lives of our residents.

Why Choose Arbors of Ohio? No matter where you reside or consider relocating to, we are proud to be one of the largest providers of skilled nursing long-term care and short-term rehabilitation services with 16 centers located throughout Ohio. While you contribute to the compassionate care for our residents, we strive to provide support, training, and commitment for you to achieve your career goals.

Summary:
The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team.

Qualifications:

Education:

• Associate and/or bachelor’s degree in business/communications field preferred.
• Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.

Experience:

• One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

Job Functions:

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
• Maintains current database of existing and potential referral sources.
• Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Coordinates the development and implementation of customer relationship plans, serves as a chairperson for customer relationship team meetings, monitors budgets and tracks results.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Performs other tasks as assigned.

Knowledge/Skills/Abilities:

• Knowledge of, or ability to learn, reimbursement programs from payor sources.
• Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization.
• Skilled at making presentations/public speaking.
• Strong organizational skills.